Refund & Return Policy
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At My Ikigai Enterprise (202403086909), we strive to ensure that all customers receive high-quality products in excellent condition. This Refund & Return Policy outlines the conditions under which returns, refunds, or replacements may be granted for purchases made on https://gavisure.com.my.
Due to the nature of consumable health products, we do not accept returns or refunds for opened, used, or consumed items. This is to ensure product hygiene and safety for all customers.
You may request a return or replacement only under the following conditions:
- Received a damaged product
- Received an expired product
- Received the wrong item
- Product packaging severely damaged upon arrival
To qualify, the following criteria must be met:
- You must notify us within 48 hours of receiving the item
- The product must be unopened and unused
- You must provide clear photo or video evidence of the issue
The following items are strictly non-returnable:
- Opened or used products
- Products with tampered packaging
- Products purchased more than 48 hours ago
- Free gifts or promotional items
- Products damaged due to customer mishandling
If your return request is approved, you may choose one of the following:
- A replacement of the same product
- Store credit of equivalent value
Replacements will be shipped within 3–5 working days after approval.
Refunds are only applicable under special cases (e.g., no stock available for replacement). If approved, your refund will be issued to the original payment method.
Refund processing time:
- 7–14 working days from the date of approval
- Bank or payment gateway delays may apply
6.1 Customer Responsibility
Return shipping costs (if any) are generally borne by the customer unless the error was on our side.
6.2 Company Responsibility
In cases of wrong item, expired item, or damaged item due to courier handling, we will bear the cost of sending the replacement.
You may request order cancellation before the item is shipped out. Once tracking information has been generated, cancellation is no longer possible.
To submit a request, please contact our customer service team within 48 hours with the following:
- Order ID
- Full name
- Phone number
- Description of the issue
- Photo or video evidence
Please contact us via the following channels:
Phone/WhatsApp: 016-695 1819
Email: ikigai2you@gmail.com
- We reserve the right to reject any return or refund request that does not comply with this policy.
- We are not responsible for damages caused by incorrect storage, mishandling, or external factors after delivery.
- All decisions made by My Ikigai Enterprise regarding refunds and returns are final.
If you have any questions or require assistance, please contact us:
My Ikigai Enterprise (202403086909)
Phone/WhatsApp: 016-695 1819
Email: ikigai2you@gmail.com
Address: NO.10, GROUND FLOOR, JALAN PRIMA SETAPAK 1, OFF JALAN GENTING KELANG, 53300 KUALA LUMPUR, MALAYSIA 53300