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Terms & Conditions

These Terms & Conditions govern your access to and use of our website https://gavisure.com.my and the purchase of products offered on our site, including Gavisure (“Product”). By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. General Information

1.1 This website is owned and operated by My Ikigai Enterprise (202403086909).
1.2 By using this website, you acknowledge that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
1.3 We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Product Information

2.1 We make every effort to display accurate descriptions, images, and information regarding our products.
2.2 Colours, packaging, and appearance may vary slightly due to lighting, photography, and screen differences.
2.3 All product information provided — including usage instructions and benefits — is for general informational purposes only and should not replace professional medical advice, diagnosis, or treatment.

3. Health Disclaimer

3.1 Gavisure is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease.
3.2 Consult a healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have existing medical conditions.
3.3 Stop use and consult a healthcare provider if any adverse reaction occurs.

4. Orders & Payments

4.1 All orders placed on our website are subject to acceptance and availability.
4.2 Prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.
4.3 We accept various payment methods, including:

  • FPX Online Banking
  • Credit/Debit Cards
  • DuitNow / e-Wallets

4.4 Once payment is completed, an order confirmation email will be sent to you.
4.5 We reserve the right to cancel or refuse any order, including in cases of suspected fraud, misuse, or incorrect pricing.

5. Shipping & Delivery

5.1 We ship orders within Malaysia (West & East Malaysia).
5.2 Delivery times depend on courier service and destination, typically between 2–7 working days.
5.3 Shipping fees (if applicable) will be shown during checkout.
5.4 We are not responsible for delays caused by courier issues, customs checks, weather conditions, or incorrect delivery details provided by customers.

6. Returns, Refunds & Exchanges

6.1 Due to the nature of health-related consumable products, we do not accept opened or used products for return or exchange.
6.2 If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the parcel with:

  • Order ID
  • Clear photo/video proof of the issue

6.3 Eligible cases will receive a replacement or store credit.
6.4 Refunds (if applicable) will be processed to the original payment method within 7–14 working days.
6.5 We reserve the right to decline claims that do not meet our return policy requirements.

7. Intellectual Property

7.1 All content on this website — including text, graphics, logos, images, videos, and layout — is the property of My Ikigai Enterprise (202403086909) or its licensors.
7.2 No part of the website may be copied, reproduced, distributed, or exploited without our written permission.

8. User Responsibilities

By using our website, you agree NOT to:

  • Conduct fraudulent or false transactions
  • Upload harmful files, malware, or disruptive content
  • Attempt to breach website security or interfere with operations
  • Copy, scrape, or misuse website content or product information
9. Privacy Policy

9.1 Your personal information is collected and processed according to our Privacy Policy.
9.2 By using this website, you consent to the collection and use of your information as described in the Privacy Policy.

10. Limitation of Liability

10.1 While we strive to provide accurate and reliable information, we do not guarantee that the website will always be error-free or uninterrupted.
10.2 We shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Website usage issues
  • Product misuse
  • Shipping or delivery delays
  • Third-party services (courier, payment gateway, etc.)

10.3 Your use of our website and purchase of our products is entirely at your own risk.

11. Contact Us

If you have any questions, concerns, or need support, please contact us:

My Ikigai Enterprise (202403086909)
Phone/WhatsApp: 016-695 1819
Email: ikigai2you@gmail.com
Address: NO.10, GROUND FLOOR, JALAN PRIMA SETAPAK 1, OFF JALAN GENTING KELANG, 53300 KUALA LUMPUR, MALAYSIA 53300